Topic: Knowledge Management System Policy & Procedure

Knowledge management systems

Scenario
John Readings senior management team would like you to investigate and design a knowledge management system for the organisation. At present the organisation has an intranet, however, it is not well maintained and it is largely now obsolete. The organisation recognises that information is hard for employees to find and disjointed across a range of systems.
They would like to implement a tool to help organise documentation, frequently asked questions, customer feedback and other information into easily accessible formats for both internal and external customers. In particular, they would like both customers and staff members to be able to find their own answers to frequently asked questions.

You have been asked to develop the Knowledge Management Policy and Procedures detailing the knowledge management system and its potential to support both internal and external stakeholders. Your policy and procedures must include:

a. Outline relevant legislation, codes of practice and national standards relevant to privacy, freedom of information and knowledge management

Requirements of legislation include:
• Work health and safety (state and territory Acts)
• Equity and diversity (federal Acts covering discrimination across sex, disabilities and cultural differences)
• The Privacy Act 1988 (Cth) (federal requirements for the handling of personal information).

Codes of practice are practical guides to achieving the standards of health and safety required
under the model WHS Act and Regulations. An approved code of practice applies to anyone who has a duty of care in the circumstances described in the code. In most cases, following an approved code of practice would achieve compliance with the health and safety duties in a jurisdiction’s WHS Act and Regulations.

The Privacy Act includes thirteen Australian Privacy Principles (APPs), which apply to some private sector organizations, as well as most Australian and Norfolk Island Government agencies. These are collectively referred to as ‘APP entities’.

The Office of the Australian Information Commissioner (OAIC) has responsibility for regulating and providing advice on the operation of the Freedom of Information Act 1982 (FOI Act). The FOI Act is the legislative basis for open government in Australia and covers Australian Government ministers and most agencies.

Other related Legislations are:
Competition and Consumer Act 2010 (CCA): The Act is the legislative vehicle for
competition law in Australia, and seeks to promote competition, fair trading as well as providing
protection for consumers.

Fair Work Act 2009: The Fair Work Act 2009 provides protections of certain rights, including: workplace rights. the right to engage in industrial activities. the right to be free from unlawful discrimination.

Anti-Discrimination Act 1991: Australia’s anti-discrimination law. In Australia, it is unlawful to
discriminate on the basis of a number of protected attributes including age, disability, race, sex,
intersex status, gender identity and sexual orientation in certain areas of public life, including
education and employment.

Freedom of information(FOI) Act 1982: The Freedom of Information Act 1982 (FOI) is
Australian Commonwealth Freedom of Information legislation which gives members of the public rights of access to official documents of the Government of the Commonwealth and of its
agencies.

AS5037 – 2005 Knowledge Management Standards: Its aim, we are told, is to assist
individuals and organizations understand KM concepts and ‘the environment best suited for
enabling knowledge activities’, and to offer a scalable and flexible frame- work for designing,
planning, implementing and assessing knowledge interventions that respond to an organisation.

b. Explain existing organisational policies and procedures including:
Please refer to the below web link which provides the existing Records, Information Systems and Document Management:
https://hub.collegeforadultlearning.edu.au/d2l/le/content/6736/Home?itemIdentifier=D2L.LE.Content.ContentObject.ModuleCO-3426

i. records management
https://hub.collegeforadultlearning.edu.au/d2l/lor/viewer/viewFile.d2lfile/6736/6064,-1/

ii. information management
https://hub.collegeforadultlearning.edu.au/d2l/lor/viewer/viewFile.d2lfile/6736/6063,-1/

iii. customer service
https://hub.collegeforadultlearning.edu.au/d2l/lor/viewer/viewFile.d2lfile/6736/5961,-1/

iv. commercial confidentiality
https://hub.collegeforadultlearning.edu.au/d2l/le/lessons/6736/lessons/3340

c. Outline the policies and procedures which may need to be updated
The policies and procedures which may need to be updated are:
• John Readings Grievance and Dispute Resolution Policy Procedure
Missing mediation as a procedure and needs to incorporate more preventative approach to conflict and disputes in the workplace
• John Readings Performance Review
Update to reflect Performance Review in line with modified company goals & objectives
• John Readings Policy Occupational Health & Safety
Update to include Work Health Safety & Environmental policy (WHSE)

d. Outline the additional policies and procedures which the organisation needs to develop.
The key policies and procedures which the organisation needs to develop are:
• Work Health Safety & Environmental Policy (WHSE)
• Dress Code policy
• Travel Policy
• Social Media Policy
• Training & Development
• Pregnancy at Work Policy
• Environmental Best Practice Policy

e. Describe the organisational operations and existing data and information systems.
The full rundown on the organisational operations and existing data and information system can be found at the link below.
https://hub.collegeforadultlearning.edu.au/d2l/lor/viewer/viewFile.d2lfile/6736/6064,-1/

Type of service: Academic paper writing
Type of assignment: Coursework
Subject: Management
Pages/words: 4/1100
Number of Sources: 0
Academic level: Junior(College 3rd year)
Paper format: MLA
Line Spacing: Double
Language Style: AU English

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