Topic: Work done and customer satisfaction record.

Assignment Content
After working for 18 months in your analyst position at G&B Consulting, you are now being considered for a project manager position that would put you in charge of several team members. As part of the interview process, you have been asked to make a presentation to highlight what you think are the most compelling reasons you should get the position.

You are to put together a PowerPoint presentation that explains all of the key components that you feel will factor into why you should get the position.

What to Submit
To complete this assignment, you must first download the
Deliverable 07 Worksheet.docx
Deliverable 07 – Worksheet
Part 1
The first item you want to highlight is your customer satisfaction record. Over the past 18 months of employment you have worked with 25 clients, and according to the customer satisfaction surveys all clients are asked to take after their contract is completed, 22 of them rated you with the highest level of satisfaction. Use this information to find the best predicted probability of having a new client give the highest level of satisfaction.
However, having a single satisfied customer is not enough. It is very important to G & B Consulting that they maintain high ethical standards and continue to receive the highest rating from the Better Business Bureau consistently. In order to maintain this rating, the company must maintain at least 85% or higher of customers giving you high customer satisfaction ratings. Internal projections predict that G&B Consulting will serve 60 clients over the next year. If you become the project manager and use your prior record as an indicator, find the probability that 85% or more of new clients will give the highest level of customer satisfaction rating. Show all calculations and formulas used. If you use Excel for your calculations include that along with your submission. Use this information to make a convincing argument that you are a good choice for the position.
Slide 1
• Calculate the probability of getting a satisfied client based off of your prior work history at G& B Consulting. Show all work.
• Explain how you found your solution.
Slide 2
• Using your prior work history, calculate the probability of getting at least 85% of clients giving you high customer satisfaction ratings.
• Explain how you found your solution.
Slide 3
• Interpret your results from slide 2 and use them to make an argument on why you would be good for the position.

Part 2
The other item you wish to highlight comes from some work done for a local manufacturer. They believed that a competitor was illegally using one of their patents in their own manufacturing process and were considering litigation. This competitor’s product were directly cutting into the manufacturer’s profit, so they wanted to prevent the competitor’s product from being made and recoup those lost profits. Of course, the litigation process is long and costly, and the outcome is not guaranteed and would likely result in a countersuit brought by the competitor. Before continuing with costly legal counsel, the manufacturer hired G&B Consulting to help them determine their best strategy.
This was potentially a very lucrative contract, and a high profile one too since the manufacturer is one of the biggest employers in the area. Therefore, several analysts at G&B Consulting, including you, were asked to tackle the problem independently to help ensure the best possible results. Before compiling a final report to give to the manufacturer, the results were presented to the project lead:
The first solution brought up was given by one of your coworkers. Using the manufacturer’s projections of profits solely, he was able to create the following payoff matrix where each entry is in millions of dollars annually:

Manufacturer Sue Don’t Sue
Sue (5, -5) (20, -20)
Don’t Sue (-15, 15) (-10, 10)

This coworker concluded that the manufacturer should always do the opposite of the competitor chooses making this a strictly competitive game.
Slide 4
• Using the payoff matrix shown above, determine if the manufacturer has a dominant strategy. Show and explain all steps.
• Using the payoff matrix shown above, determine if the competitor has a dominant strategy. Show and explain all steps.
Slide 5
• Find all Nash equilibrium points. Show and explain all steps.
• Identify the optimum strategy of the game.
Slide 6
• Do your results match those of your coworkers? Explain why you agree or disagree

Part 3
The second solution was brought by a different coworker. She also created a payoff matrix for the scenario but did some independent research to estimate the competitor’s profits in each outcome independent of the manufacturer’s profits and came up with the following payoff matrix, again, the values represent millions of dollars in annual profits.

Pages: 3 Double spaced(825 words)
Style and sources: APA7, 1 source
Free extras: Outline/Title page/Bibliography / Reference page
Copies of sources: Yes
Study level: College
Assignment type: Research Paper
Subject: Business and Economics
Language: US

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